User's blog

KPIs; Maligned when not Aligned

“Our KPIs are a mess!”, said one of our clients. That sentiment resonates with many. Most people will tell you their KPIs (Key Performance Indicators) cause more consternation than gratification. We have also heard frustrated comments such as, “our KPIs aren’t relevant to what we do”, “I don’t know how those KPIs were chosen in […]